DAMAGED AND MISSING ITEMS POLICY

Any misuse, staining or damage to items in the room will result in a charge for the replacement of each damaged article. Should you decide to take these articles from your room, we will assume you approve a corresponding charge on your account.

Here are a few articles' replacement costs, but not restricted to:

Bath Mat  $25
Bath Towel  $35
Hand Towel  $15
Face Cloth  $10
Pillow  $40

Pillowcase  $20
Mattress Protector  $95
Bed Sheet  $65
Shower Curtain  $70
Duvet  $115
 

Damage and theft of hotel property
You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. North Vancouver Hotel has the right to charge the credit /debit card/cash in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by North Vancouver Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right to contact you hereby authorize us to charge your payment for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
 

Damage to room
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, etc. as well as damage to sheets from for example permanent marker, dyed hair color, fruit color and things that make unremovable stain will be charged at a replacement listing above. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the registered guest. In extreme cases, criminal charges will be pursued.
 

Damage to mattresses and bedding
Damage to mattresses and linen including; towels, mattress pads, sheets, duvets causing from the use of body oils, red wine, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

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